Refund & Returns

Coffee is non-returnable and non-refundable.

Coffee Subscriptions that have been processed are not refundable. You can enter your Account and cancel your next month’s delivery up until your next order is processed. Your next charge date is indicated in your Account.

Unused Equipment
Equipment unused and in original packaging can be returned and fully refunded within 30 days of purchase and order confirmation. E-mail us at info@philocoffee.ca to inquire about a return. Your refund will be processed in your bank account approximately 5-10 business days after we receive the returned equipment. Original shipping charges are non-refundable.Shipping charges incurred in connection with the return of a product are non-refundable.

Used Equipment is non-returnable and non-refundable see manufacturer’s warranty when applicable.

You can always contact us for any return question at info@philocoffee.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not accept exchanges on any item.